When you try to execute the .bat file from command prompt and you get ” ERROR: Access to the registry path is denied.“
This error is due to command prompt not being accessed with Administrative privilege’s. Open command prompt with “Run as Administrator”
When you install and start the SecurEnds Agent from command prompt and you get “Unable to access jarfile D:\\Generic_Agent-xxx.jar.”
Review and correct the .jar file name in Generic_Agent.xml
When you install and start the SecurEnds Agent from command prompt and you get ” EndPoint sync faild due to:::I/O error on GET request for http://220.127.116.11:8083/api2/getPendingEndpoints” in Generic Agent log file (C:\securends\logs\GenericAgent)
You will get this error, if IP/port is incorrect or if you are not able to access the IP/ port link. This may happen if IP has been blocked/restricted in your system.
To Resolve the error:
- Try accessing the link from the error message (http://18.104.22.168:8083/api2/getPendingEndpoints) from another system, if it works then it is due to IP being restricted and you need to whitelist that IP in client system.
- If the above resolution does not help, reach out to SecurEnds.
When you install and start the SecurEnds Agent from command prompt and you get ” Caused by: java.net.BindException: Address already in use: bind “
This error occurs if the port (8082 given in the .bat file) is already in use by some other application.
Is SecurEnds Agent suitable for any type of system? (Unix, Windows, Mainframe, AS400, RACF, cloud-platforms like AWS, etc. )
Yes. There are options to integrate to connect to various directory services, operating systems, cloud systems, databases, etc. Most integration protocols use HTTPS, SFTP, and any available secured connection when linking with target system.
The UI shows that the remote Agent Status is not working as shown below. What do I do?
The agent should be restarted. Go to the server where the agent is installed. Click on Windows and search for services. With the list of services, search for generic agent. Right click on the service and restart the GA.