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Service Now Ticketing Configuration

Instructions below will walk you through ServiceNow ticketing system integration within SecurEnds.

Minimum Requirement: Have a user created with username and password.

Step 1: Navigate to Configuration #

Navigate to Configuration under Administration on the left-hand side menu.

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Configuration window will appear. Select Set Up Ticketing System for Access Reviews.

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Select a ServiceNow setup option:

  • ServiceNow – Incident
  • ServiceNow – Request
  • ServiceNow – API
Step 2: Configuration Setup #

Depending on the ServiceNow setup option selected, there will be different configuration fields.

ServiceNow – Incident #

Input ServiceNow URL, username, and password at a minimum.

All other fields are optional. Please notify SecurEnds team which optional fields are not used.

ServiceNow – Request #

All fields are required.

For catalog.item.sysId, you will have to create a catalog item (if not done so already) to get the value.

ServiceNow – Scripted API #

Input ServiceNow fields with an * at a minimum.

Create an APIs to update the configuration fields.

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