Instructions below will walk you through ServiceNow ticketing system integration within SecurEnds.
Minimum Requirement: Have a user created with username and password.
Navigate to Configuration under Administration on the left-hand side menu.
Configuration window will appear. Select Set Up Ticketing System for Access Reviews.
Select a ServiceNow setup option:
Depending on the ServiceNow setup option selected, there will be different configuration fields.
Input ServiceNow URL, username, and password at a minimum.
All other fields are optional. Please notify SecurEnds team which optional fields are not used.
All fields are required.
For catalog.item.sysId, you will have to create a catalog item (if not done so already) to get the value.
Input ServiceNow fields with an * at a minimum.
Create an APIs to update the configuration fields.
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