---
title: Overview of Ticket Creation
description: "To ensure pending access changes are acted upon, SecurEnds integrates with **Ticketing Systems** to automatically submit changes to appropriate employees. If your organization does not use one of our supported ticketing system integrations, we easily integrate **Email Configurations** to send…"
url: "https://www.securends.com/documentation/overview-of-ticket-creation/"
updated: "2025-02-27"
category: Credential Entitlement Management (CEM) / Ticketing Configuration
---

# Overview of Ticket Creation

To ensure pending access changes are acted upon, SecurEnds integrates with **Ticketing Systems** to automatically submit changes to appropriate employees.

If your organization does not use one of our supported ticketing system integrations, we easily integrate **Email Configurations** to send emails to any specific host or user(s) using our email server settings.

In this section **Ticketing System Configuration**you will find instructions on setting up:

- [Jira](https://www.securends.com/documentation/jira-ticketing-configuration/)
- [ServiceNow](https://www.securends.com/documentation/service-now-ticketing-configuration/)
- [TrackIT](https://www.securends.com/documentation/trackit-ticketing-configuration/)
- [Email Configuration](https://www.securends.com/documentation/email-configuration/)

##### **Global Configuration**

A global configuration option exists within SecurEnds to default assignees for tickets. This option is present within the tool under **Applications > Actions > Update** then scroll down to **Ticketing System Configuration**.

![](https://www.securends.com/wp-content/uploads/2022/08/ticketing_jira_assignee_groupEmail-1024x480.png)

Upon selecting **Yes** for ticketing system, you can select your ticketing system and have the option to select a specific assignee or group to receive the tickets. This is true for Jira, ServiceNow, Ivanti ticketing systems and email (email will present you with a box to have a specific person's email receive notifications).

Upon selecting **Global Configuration** the assignee box (in red) will disappear. This will send tickets to default assignee assigned within the original configuration settings within SecurEnds **Administration > Configuration > Ticketing System for Access Review**.